Conditions of Sale
Conditions of sale, right of withdrawal, transportation and delivery
The seller of the products and owner of the site itself is Teccognano SRL with registered office in via A Sandrelli 4, Cortona (Ar) C.F./P.I.: 02212280511, Rea: AR-169811- e-mail address: firstname.lastname@example.org.
These general conditions of sale have as their object the regulation of the purchase of products made remotely and made available, through the site Sabatini Gin (hereinafter “Site”) in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter “Consumer Code”). The consumer who accesses the Site to make purchases (hereinafter “Customer”) is required, before sending the order, to carefully read these General Conditions that are available at all times on the Site for the customer.
All contracts concluded with Teccognano SRL through the Site are governed by these General Conditions, in compliance with Italian law.
1. CHARACTERISTICS AND PRICES OF THE PRODUCTS
The images of the products may not be perfectly representative of their characteristics but may differ in color, size, and accessories represented. All support information for purchasing is to be understood as simple general information material, and does not refer to the real characteristics of a single product. The products are offered at the price indicated on the site on the date an order is placed. The prices are inclusive of VAT, which will be indicated in detail in the purchase invoice of the product, if issued. The indicated price does not include transport and delivery costs which are in any case reported in the final section before sending an order and specified in the order receipt confirmation sent by e-mail to the Customer.
2. ORDER PRODUCTS
By sending the order through the Site, which has the value of a contract proposal, the customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these transcribed General and Payment Conditions. Promotional codes, where available, and proposed by Teccognano SRL, are valid only for products and for the limited time indicated. Promotional codes are non-refundable and not cumulative.
To use discounts and/or offers connected to promotional codes, one must insert the promotional codes in the appropriate space at the moment of validation of an order on the Site. In case of oversight, an order cannot be cancelled or renewed in order to recover the promotional code. The receipt by Teccognano SRL of the contract proposal is confirmed with a specific summary e-mail. Following the confirmation of receipt of the contract proposal, the Customer has 2 (two) hours of time to modify the order sent giving immediate notice to the email address: email@example.com. After the 2 (two) hours have gone by, the order will be considered concluded and not able to be modified any further by the Customer.
3. PRICES AND SHIPPING
The prices of the Products include all taxes and duties required by law. Prices are expressed in Euro €.
Shipping costs are calculated by the system based on weight (real and volumetric) and destination and indicated to the Customer before payment. Any duties and customs charges will be exclusively charged to the Customer.
4. METHOD OF PAYMENT
The Customer may pay the price of the Products and the related delivery costs by credit card (Visa, MasterCard, American Express – Stripe platform).
The Site does not store the Customer’s credit card number and therefore cannot be held responsible for any fraudulent use of the aforementioned payment instruments.
5. TRANSPORT AND DELIVERY
The Products purchased on the Site will be delivered to the address indicated in the appropriate space (“Delivery Details”) by the Customer during the purchase procedure. All purchases will be shipped by express courier (hereinafter “Courier”) from Monday to Friday, excluding holidays and national holidays. Teccognano SRL is not responsible for any unforeseeable delays or those not attributable to it. In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered and paid for will be delivered within a period of 15 (fifteen) working days from the day following that in which Teccognano SRL confirmed the order to the Customer by specific e-mail confirmation and shipment of the order. The aforementioned term of 15 working days applies to shipments in Italy and abroad, with the exception of countries outside the European Union for which the term of 15 days may be increased according to the different local customs clearance times. Delivery service provider active in Italy: SDA. The conditions relating to this transport are shown on the website of the courier above, the service provider. In any case, Teccognano SRL reserves the right to use other couriers at any time in the event that the service offered by such couriers is more efficient or effective.
The Customer undertakes to immediately contest any damage to the packaging and/or the product or any mismatch in the number of packages or indications by placing a specific indication on the delivery document. By signing the courier’s document, the Customer certifies the real external integrity of the product and the conformity of the delivery. Any notification should be sent to the email address firstname.lastname@example.org.
6. RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except for the cases of exclusion explicitly provided for in the following point 4. To exercise this right, the Customer must send Teccognano SRL a written communication within 15 days from the date of receipt of the Products by email at email@example.com. The dedicated office will open a case file to manage the return of the product within 5 working days and communicate with the Customer on how to return the Products. The right of withdrawal is governed by the following conditions:
With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that among the Products that among the “Products made or made to measure” and/or “Products that are likely to deteriorate or expire rapidly” include all the food products offered on the site, as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is applicable only for Products purchased on the Site of a non-food nature and which are suitable to be put back on the market without endangering the health of consumers (as for example gadgets, tools, etc.).
7. WARRANTY AND CONFORMITY DEFECTS
In case of conformity defects of Products sold by Teccognano SRL, the Customer must immediately contact Teccognano SRL using the appropriate e-mail address firstname.lastname@example.org.
The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right, at his choice and provided that the type of Product allows it, to restore, without charge, the conformity of the Product by repair or replacement. The Customer loses these rights if he does not report the lack of conformity to Teccognano SRL within 15 days from the date on which the defect was discovered, provided that it is not a Product which by its nature is perishable or subject to expiry in a shorter term, in which case the defect must be reported within this reduced term.
8. ERRORS AND LIMITATIONS OF LIABILITY
The information related to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which Teccognano SRL cannot therefore be held responsible, except in the case of willful misconduct or gross negligence.
Teccognano SRL reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the Customer’s rights under the General Conditions and the Consumer Code.
Except for willful misconduct or gross negligence, any right of the Customer of compensation for damages or of recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance or evasion, even partial, of an order.
Any complaint must be sent to Teccognano SRL by registered letter with return receipt to the following address: Teccognano SRL, Via A. Sandrelli 4, 52044 Cortona (AR). Teccognano SRL undertakes to respond to all requests received within a maximum of 15 working days.
10. APPLICABLE LAW AND JURISDICTION
The sales contract between the Customer is concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or resolution of these General Conditions or of individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his/her town of residence or of domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Arezzo, any other competent court excluded. ***Pursuant to Article 1341 of the Italian Civil Code, the Customer declares to have read and specifically accepted the following articles of these General Conditions: (responsibility for delays in delivery) and (right to correct errors – disclaimers).
2. INTELLECTUAL PROPERTY
All trademarks owned by Teccognano SRL, illustrative or nominative, and all other signs, commercial names, service marks, word marks, trade names, illustrations, images, logos that are associated in any way to Teccognano SRL, are and remain the exclusive property of the Owner.
3. MINIMUM AGE REQUIREMENTS
Users declare to be of age according to the legislation applicable to them.
In absolutely no circumstance are minors allowed to purchase alcoholic products on the Site of Teccognano SRL, pursuant to first paragraph of Article 689 of Penal Code.